Choosing a security company for your business is one of the most important decisions you’ll make to protect your people, assets, and operations. Whether you manage a commercial building, retail center, industrial facility, or hospitality venue, the right security partner can significantly reduce risk and improve peace of mind. Before signing on the dotted line, here are the key things to look for:
- Proven Experience in Your Industry
Not all security is the same. A company that protects hospitals may not have the same skillset needed for manufacturing plants or corporate campuses. Look for a provider with demonstrated experience working in your industry and environment. They should understand common threats, site dynamics, and specific compliance requirements that apply to your facility.
- Licensing, Training & Certification
A reputable security company will be fully licensed and compliant with all local and state regulations. Ask for proof of licensing and don’t be afraid to dive into training standards. Officers should receive initial and ongoing training in areas such as:
- Access control procedures
- Emergency response
- Conflict de-escalation
- Customer service
- Report writing
Bonus points if the company offers specialized certifications (for example, FEMA/NIMS, CPR/AED, anti-terrorism awareness, etc.).
- Professionalism & Appearance
Security officers are an extension of your business. Their appearance, behavior, and communication style reflect directly on your brand. Visit an active site or review photos to get a sense of how officers present themselves. Do they look clean, alert, and professional? Are vehicles and uniforms branded and well-maintained? Small details matter.
- Technology Integration
The best security companies combine skilled personnel with modern technology. Look for providers that utilize:
- Digital reporting/incident management platforms
- GPS tracking and guard tour verification
- Real-time communication tools
- Remote monitoring capabilities
Technology enhances transparency and ensures you’re getting the level of service you’re paying for.
- Strong Management & Supervisory Support
A good officer can only succeed when they’re supported by proactive management. Ask how often supervisors visit sites, how performance is evaluated, and what escalation protocols are in place. Direct, 24/7 access to operational leadership is critical — especially during emergencies.
- Customizable Security Plans
Security is not one-size-fits-all. Your provider should begin with a site assessment and then build a customized plan around your needs, budget, and risks. Be cautious if they try to sell generic “packages” with little consideration of your unique site requirements.
- Client References & Reputation
Ask for references and check reviews. Talking with current or past clients can provide valuable insight into responsiveness, quality of service, officer turnover, and overall satisfaction. A trustworthy company will have no problem providing references.
- Transparent Pricing
Finally, clearly defined and transparent pricing is a must. Get a breakdown of all costs and make sure there are no hidden fees (e.g. for uniforms, reporting software, or supervisory time). The cheapest option is rarely the best — instead, look for value and long-term consistency.
Final Thoughts
Selecting a security company isn’t just about hiring someone to stand post; it’s about choosing a long-term safety partner. Taking the time to evaluate experience, professionalism, training, and communication will help you find a provider that protects your business — and enhances your reputation — for years to come.
Looking for a trusted security partner?
National Protective Services, Inc. provides highly trained professional security officers with the expertise to meet your business’ needs. From SCIF facilities and commercial buildings to retail centers and industrial facilities, we deliver dependable protection backed by industry-leading service and technology. At NPS you’re not just another client, you’re part of the NPS family! Honesty, integrity, professionalism, and service are at the heart of everything we do. Our mission is to promote safety in the communities we serve by providing our clients with effective, tailored security services and unparalleled customer care. NPS clients enjoy the best in professional security services, including 24/7 access to NPS ownership. At NPS, we don’t just secure your property, we protect you like family.
Contact us today for a free site assessment and customized security proposal at 703-379-7272 or visit www.npsva.com.
VA DCJS 11-1283
7124 Salem Fields Blvd., #145
Fredericksburg, VA 22407
1-800-382-2703
(703) 379-7272
www.npsva.com